SpinMaya Terms and Conditions

Welcome to SpinMaya Casino. These Terms and Conditions govern your use of our website, spinmaya.com, and all services we provide. By registering an account with us, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these conditions, we ask that you do not use our platform.

Who We Are

SpinMaya Casino is owned and operated by Tekuno Technologies SRL, registered in Costa Rica under company number 3-102-921180, with its registered office in San Jose, Costa Rica. Prismalight Tech Ltd, registered in Cyprus under registration number HE 473581, acts as our payment agent. We operate under a license issued by the Tobique Gaming Commission, Online Gaming License number 0000061. At Spin Maya, we aim to provide a secure and entertaining environment for every player who joins our platform.

Eligibility and Account Registration

To create an account with us, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We at SpinMaya target markets including Finland, Iceland, Luxembourg, Monaco, and San Marino, and we reserve the right to refuse service to residents of restricted territories. Our restricted countries list includes, but is not limited to, the United States, United Kingdom, Russia, Belarus, Ukraine, Iran, and several other jurisdictions listed in our compliance documentation. We also exclude players from FATF greylist countries and additional regions where we do not accept payments or users.

• You must provide accurate and truthful registration information
• You may only hold one account with us at any given time
• We reserve the right to request identity verification at any stage
• You must not register on behalf of another person

Deposits and Withdrawals

Our accepted currencies include EUR, USD, CAD, AUD, NZD, NOK, and several others, including BTC and other cryptocurrencies, while EUR remains our internal operating currency. Our minimum deposit is generally €20 or its equivalent, though this may vary depending on your country and payment method. Minimum withdrawals range from €50 to €120 depending on your location and chosen method. We accept deposits via Visa, Mastercard, Revolut, Skrill, Paysafecard, bank transfer, Stripe, PayPal, Apple Pay, and various cryptocurrencies including Bitcoin, Ethereum, Litecoin, USD Coin, and Tether.

Withdrawal processing by our team takes up to three business days, with most payouts completed within 24 business hours of approval. Crypto withdrawals are typically instant, e-wallets and mobile wallets up to 24 hours, and bank transfers up to five business days. We require deposited amounts to be wagered at least three times before a withdrawal request can be submitted, and our KYC verification at first withdrawal typically takes around 48 hours.

Wins exceeding €10,000 may be paid in monthly instalments of up to €10,000 until the balance is settled in full. Bank transfers may incur intermediary charges capped at the equivalent of EUR 16. If cryptocurrency is sent to an incorrect network, we only pursue recovery above €5,000, and a 0.1 BTC recovery fee applies.

Bonuses and Promotions

Our SpinMaya bonus offers are subject to specific terms outlined at the time of each promotion. Our Welcome Package offers up to €2,500 plus 250 free spins, released in portions across your first three deposits, and is open only to newly registered players. The minimum qualifying deposit is €20, with wagering set at x40. No promo code is required to claim this SpinMaya bonus - entering one will forfeit the offer. Free spins run on Gates of Olympus and select BGaming titles, remain active for three days, and their winnings stay valid for seven days, with a maximum win of €50 from sign-up spins.

We also offer a Sportsbook welcome package of up to €450 across your first three deposits, with wagering set at x5 to be completed within 14 days. Players must opt in before depositing, as this bonus is not applied automatically. Our Sunday Reload bonus offers 25% to 50% of your deposit, unlocked with a promo code, while our Weekly Cashback is credited automatically based on tiers tied to your previous week's net deposits. Players registered in Finland are excluded from this cashback program. Only one bonus may be active on your account at any time, and a general cap of 10x the bonus amount applies to winnings from every promotional offer we provide.

Loyalty Program

Our Spin Maya loyalty program consists of four ranks - Bronze, Silver, Gold, and Platinum - each offering progressively better benefits. Progress is measured through Wager Points and Deposit Points, with higher ranks unlocking increased cashback boosts, points rakeback, VIP Club access, dedicated VIP managers, increased withdrawal limits, and priority in the withdrawal queue. Gold and Platinum members additionally receive exclusive VIP bonuses and tournaments as part of our loyalty structure.

Games and Fair Play

We offer over 6000 games, including more than 5000 slots and over 100 live dealer games, sourced from trusted providers such as BGaming, Playson, Spinomenal, Microgaming, and Evolution among others. Our platform supports desktop, mobile, and installable PWA applications across Android, iOS, Windows, and macOS. We are committed to ensuring fair outcomes across all games featured on our platform, and all games are provided by licensed, reputable developers.

Withdrawal Limits and Payout Caps

Daily, weekly, and monthly withdrawal caps apply to Bronze and Silver players, visible directly in your Wallet. Higher loyalty ranks benefit from increased caps, and Gold and Platinum players are often given bespoke payout arrangements. We reserve the right to adjust these limits where necessary to ensure compliance and responsible payout management.

Account Suspension and Termination

We reserve the right to suspend or close your account if we suspect fraudulent activity, breach of these terms, or any attempt to exploit our bonus system. We at SpinMaya may also request additional verification documents at any point to confirm your identity and the legitimacy of your gaming activity.

• We may suspend accounts pending investigation
• We may void winnings obtained through breach of these terms
• You agree to cooperate with any verification requests we issue

Responsible Gambling

We are committed to promoting responsible gambling across our platform. We provide tools including deposit limits, self-exclusion options, and access to support resources for players who may need assistance managing their play. If you believe your gambling habits have become problematic, we encourage you to reach out to our support team for guidance.

Customer Support

Our support team is available 24/7 via LiveChat and email at [email protected]. We offer multilingual assistance to help resolve any questions regarding your account, deposits, withdrawals, or bonus eligibility. Our SpinMaya Casino support team is always ready to assist with any concerns you may have.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. We recommend reviewing this page periodically, as continued use of our platform after changes are published constitutes your acceptance of the revised terms.

Governing Law

These terms are governed by the laws applicable to our licensing jurisdiction under the Tobique Gaming Commission. By using SpinMaya Casino, you agree to resolve any disputes in accordance with the applicable regulatory framework established by our license.