SpinMaya Privacy Policy

At Spin Maya, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we at SpinMaya collect, use, store, and safeguard your information when you access spinmaya.com, register an account, or use any of our gaming and sportsbook services. By creating an account or using our platform, you agree to the practices described below.

Who We Are

SpinMaya Casino is operated by Tekuno Technologies SRL, registered in Costa Rica, with Prismalight Tech Ltd, based in Nicosia, Cyprus, acting as our payment agent. We hold a license issued by the Tobique Gaming Commission under Online Gaming License number 0000061. As the data controller, we determine how and why your personal information is processed when you play at Spin Maya.

Information We Collect

When you register for a Spin Maya login or interact with our services, we may collect several categories of information to deliver, secure, and improve our platform.

• We collect identity data, including your full name, date of birth, nationality, and government-issued identification used for KYC verification.
• We gather contact information such as your email address, phone number, and residential address.
• We record financial information, including deposit and withdrawal details, payment method data, and transaction history connected to Visa, Mastercard, Skrill, PayPal, bank transfers, and cryptocurrency wallets.
• We track gameplay data such as wagers, game history, bonus activity, and loyalty program progress.
• We automatically collect technical data including IP address, device type, browser information, and login timestamps whenever you use SpinMaya through desktop, mobile, or our installable PWA app.
• We may collect communication records when you contact our support team via LiveChat or email.

How We Use Your Data

Our SpinMaya platform uses your personal data for several legitimate purposes connected to running a secure and compliant online casino. We at Spin Maya rely on this information to verify your identity, process deposits and withdrawals, and ensure that only eligible players from our target markets of Finland, Iceland, Luxembourg, Monaco, and San Marino can access real money games.

• We use your data to open and manage your account, including your Spin Maya login credentials.
• We process your information to complete KYC checks, typically within 48 hours of your first withdrawal request.
• We use transaction data to prevent fraud, money laundering, and underage gambling.
• We analyze gameplay and deposit patterns to calculate loyalty rank progress, cashback eligibility, and rakeback entitlements.
• We use your contact details to send account notifications, promotional offers such as our Welcome Package, Sunday Reload, or tournament updates, where you have consented to receive them.
• We use technical data to maintain the security and performance of our website, mobile games, and PWA application.

Legal Basis for Processing

We at SpinMaya process your personal data on the basis of contractual necessity, legal obligation, legitimate interest, and, where required, your explicit consent. For example, verifying your age and identity is necessary to comply with licensing requirements from the Tobique Gaming Commission, while sending you marketing communications relies on your consent, which you may withdraw at any time.

Sharing Your Information

Our Spin Maya operation shares data only where necessary to run our services effectively and lawfully.

• We share information with payment providers, including Stripe, Revolut, Skrill, and cryptocurrency processors, to complete your deposits and withdrawals.
• We disclose data to identity verification providers to complete mandatory KYC checks.
• We may share information with our game and live providers, such as Evolution, Pragmatic Play Live, BGaming, and Playson, strictly to operate the games you play.
• We may disclose personal data to regulators, law enforcement, or auditors where legally required.
• We never sell your personal information to third parties for their own marketing purposes.

International Data Transfers

Because SpinMaya Casino operates internationally, with our owner based in Costa Rica and our payment agent in Cyprus, your data may be transferred and processed outside your country of residence. Wherever we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information to a standard consistent with this policy.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. Financial and KYC records are generally kept for several years after account closure, as required by applicable gaming and anti-money-laundering regulations.

Cookies and Tracking Technologies

Our SpinMaya website uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how you use our platform, including when you access the spinmaya app on Android, iOS, Windows, or macOS. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you.

• You can request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal and regulatory retention obligations.
• You can object to or restrict certain types of processing, including direct marketing.
• You can withdraw consent at any time where processing is based on consent.
• You can request a copy of your data in a portable format.

To exercise any of these rights, please contact us at [email protected], and our team, available 24/7 through LiveChat and email, will assist you.

Data Security

We at Spin Maya implement administrative, technical, and physical safeguards designed to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure payment processing, and restricted internal access to personal records.

Restricted Jurisdictions

SpinMaya does not accept registrations, deposits, or real-money play from a number of restricted countries, including the United States, United Kingdom, Russia, and several others listed in our Terms and Conditions, as well as jurisdictions on the FATF greylist. If you access our services from a restricted territory, we reserve the right to suspend your account and limit data processing to compliance purposes only.

Children's Privacy

Our services are strictly intended for adults of legal gambling age. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with deposits refunded in accordance with applicable regulations.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of SpinMaya Casino after any changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your privacy rights, please reach out to our support team at [email protected] or through our 24/7 LiveChat. We at SpinMaya are here to ensure your data protection concerns are addressed promptly and transparently.